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OBOS customer case

Adite has assisted OBOS with tender processes within mobile telephony services for both Sweden and Norway. Our collaboration began in 2020, when we started the first renegotiation of telephony. This involved a detailed needs analysis and mapping of existing solutions across departments and countries.

Industry

Property trading and letting

Project type

IT and Telephony

The challenge

Like most groups, OBOS has a dedicated purchasing department. Nevertheless, it is challenging to have cutting-edge expertise in all areas. Adite was hired to relieve OBOS in terms of time spent and assessment criteria within IT and telephony solutions. By assisting OBOS's purchasing department with cutting-edge expertise and working together, we ensured that all important perspectives and details were taken care of.

Process

Adite has assisted OBOS for a period of several years. So far, we have completed three successful collaborations.

1. First time, in 2020 - Procurement process of telephony services for Norway and Sweden. Adite conducted a detailed needs analysis and mapping of existing solutions across countries and departments. In collaboration with OBOS, qualified suppliers were invited to present their solutions. Guided by Adite, OBOS made a well-considered decision, based on our extensive market insight.

2. Consolidation for Norway and Sweden with assistance in switching. Comprehensive mapping and needs analysis of existing solutions, as well as advice on hardware purchases for employees and payroll systems. This also involved mapping OBOS's internal routines in terms of HR, IT, department managers, etc. The result of this process was a better overview and harmonised systems across the OBOS Group. 

3. A telephony agreement is a fresh commodity, and after two years we conducted a new round in 2022 together with OBOS to assess the telephony supplier. What has changed since 2020? In dialogue with OBOS and the supplier, new needs and new solution options were identified. Together, we secured OBOS 2 new years with the right services at the right price.  

Results

Reduced costs with 40%

Mobile policy

Contact centre - from 4 to 1

Collaboration between Norway and Sweden

Streamlined internal processes

"We have had very good experiences with the assistance we have received from Adite. A change of mobile operator in a large organisation, with 1,000+ affected employees, is bound to lead to different opinions, unrest and resistance. Here, Adite was an important source of reassurance for us when choosing the best financial alternative. They never dropped the ball, but followed us all the way until the switch was completed."
- Espen Hytta, Director IT Corporate Services in OBOS
We would like to thank OBOS for their co-operation and trust in us!

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