Mobile enterprise network - which is best for your business?
What do you need to consider when choosing a supplier?
IP telephony, fixed telephony and mobile telephony. There's no doubt that it all becomes a little easier if one operator can deliver everything.
App. What features does the app have? Is there an integrated directory enquiry service? Does it have an overview of call logs? Can you log in/out of the solution yourself? How easy is it to transfer the phone to a colleague? With your mobile phone in your pocket at all times, it can be very convenient to have several functions available via the app.
Self-service options. Self-service options vary greatly from one supplier to another. In some cases, for example, it can be useful to be able to change voice messages as opening hours vary throughout the year. Can you change voicemail and opening hours during Easter and Christmas, for example, without contacting customer service? Can you easily add new employees to the answer group? Can you integrate new employees into the solution yourself, or does customer service have to organise this for you? Do you want to be able to make changes to data packages yourself?
Main number. Do you want a landline main number that indicates where in the country you are located? Or do you want a mobile main number? Not everyone can offer both.
What does the corporate network look like on a PC? Of course, every interface is different. How it looks is definitely an important part of the user experience.
Incoming calls. What should happen if the caller does not reach the recipient? This is handled differently by the providers. Some offer the option of diverting the call back to the main number, others enable the call to be transferred to the next person in the queue, and some providers offer to send the caller an email/text message about who has tried to call you. These choices can have a major impact on how incoming enquiries are handled.
Price. Suppliers price their services differently. Not only the services, but the terms of the agreement can quickly make the whole thing a little more expensive than first assumed. Some charge for a solution per service, such as a main number or queue. Other providers charge per user. One may be fine for some, but not for all.
Integration. There's no doubt that it's more efficient when different tools are integrated. Among other things, it reduces the manual workload. When it comes to the corporate network, some operators have solutions that can be integrated with most things. These can include CRM systems, Teams or Office 365. But how can you assess cost/benefit? Some providers have limited integration options. What does that mean for your business?
Read about the suppliers and their business networks
Click on the suppliers below to read more about the different business network solutions.
Contact us to find a mobile business network customised to your needs. Adite always has an overview of the market and is happy to do the job, while we can also negotiate a cheaper agreement for your company.
