{"id":5943,"date":"2026-04-20T10:58:51","date_gmt":"2026-04-20T10:58:51","guid":{"rendered":"https:\/\/adite.no\/?p=5943"},"modified":"2026-05-15T11:08:10","modified_gmt":"2026-05-15T11:08:10","slug":"purchasing-it-and-telecom-2","status":"publish","type":"post","link":"https:\/\/adite.no\/en\/2026\/04\/20\/innkjop-it-og-telekom-copy\/","title":{"rendered":"Business Telecommunications Agreement: What's important to consider when choosing a supplier"},"content":{"rendered":"

In many businesses, the telecommunications contract is something that's in place but rarely given much thought. Responsibility often lies with finance, IT, or HR, but the contract itself often receives low priority: \u00abIt just has to work.\u00bb<\/em><\/p>\n\n\n\n

We know that business telecommunications is far more than just a working dial tone and enough gigabytes. The agreement impacts costs, employees, security and operations every single day.<\/p>\n\n\n\n

Telecommunications agreements differ from many other contractual areas in that usage changes continuously. Costs are continuously affected by the number of users, the choice of solutions, and how they are actually used. Additionally, contract terms are often complex and difficult to compare.<\/p>\n\n\n\n

Having control over a company's telecom agreement is therefore largely about knowing what is actually happening within the business in practice, not just on paper:<\/p>\n\n\n\n

The telecommunications agreement is part of the company's fundamental infrastructure. Over time, I see how important it is for control and predictability, and for ensuring that choices made actually support how the business is meant to function.

\"\"<\/p>Caroline Keller, Head of Procurement & Consulting<\/em><\/cite><\/blockquote><\/figure>\n\n\n\n

What does it really mean to be in control?<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n

Organisations grow, roles change and ways of working evolve. Over time, new solutions emerge on the market, while existing subscriptions are used differently \u2013 or are left without clear ownership. A lack of overview of needs and actual usage often becomes costly over time, and the consequences involve far more than pounds and pence.<\/p>\n\n\n\n

A recurring challenge for many businesses is the management of the lifecycle \u2013 not just of devices, but of employees. Who is actually included in the agreement today? What services do different roles need to work effectively? How is onboarding managed, and what happens to subscriptions, numbers, and access when someone leaves?<\/p>\n\n\n\n

Having control over your company's telecom agreement is therefore about far more than just negotiating price. It's about ensuring that the agreement supports the company's actual needs, and that it's manageable in the day-to-day reality of change.<\/p>\n\n\n\n

More specifically, it means having an overview of terms, contract periods and cost drivers, and understanding the relationship between usage and the solution. Only then can the business make adjustments at the right time, based on actual needs.<\/p>\n\n\n\n

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Talk to us about telecom and procurement<\/a><\/div>\n<\/div>\n\n\n\n

The right price is more than the lowest monthly amount<\/h2>\n\n\n\n

Many businesses only consider their telecom contract when the binding period is about to expire. The focus then often becomes price \u2013 and price alone. The challenge is that the market changes rapidly, and what was a competitive deal two years ago is not necessarily so today.<\/p>\n\n\n\n

The right price isn't just about the lowest possible monthly amount, but about how well the solution is tailored to actual use:<\/p>\n\n\n\n